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Privacy Policy

Last updated: March 28, 2026

1. Information We Collect

Routella collects information necessary to provide delivery management services:

  • Account Information: Name, email address, company name, and password (hashed).
  • Order Data: Customer names, delivery addresses, phone numbers, and order details imported from your connected platforms (e.g., Shopify, WooCommerce).
  • Driver Information: Driver names, phone numbers, and real-time GPS locations during active delivery rounds.
  • Business Settings: Delivery preferences, notification templates, and integration configurations.
  • Usage Data: Pages visited, features used, and error logs for service improvement.

2. How We Use Your Data

  • Managing and optimizing delivery routes
  • Sending delivery notifications to your customers (via WhatsApp, SMS, or email)
  • Providing real-time tracking for deliveries
  • Generating analytics and performance reports
  • Processing payments and managing subscriptions

3. Data Sharing

We do not sell your data. We share data only with services necessary to operate Routella:

  • Shopify: Order synchronization and fulfillment updates
  • OpenStreetMap/Nominatim: Address geocoding (addresses only, no personal identifiers)
  • WhatsApp (WAHA), Infobip, Resend: Delivery notifications you configure
  • Shopify: Subscription billing via Shopify Billing API
  • MongoDB Atlas: Data storage (encrypted at rest)

4. Data Retention

Your data is retained while your account is active. Driver GPS locations are automatically deleted after 24 hours. You may request deletion of all your data at any time through your account settings or by contacting us.

5. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

  • Access: Request a copy of your data (Settings → Export Data)
  • Rectification: Update inaccurate data through your dashboard
  • Deletion: Request deletion of your account and all associated data
  • Portability: Export your data in JSON format
  • Objection: Opt out of non-essential data processing

6. Cookies

Routella uses essential cookies for authentication (session management). We do not use advertising or tracking cookies. Delivery tracking pages may store temporary data in your browser's local storage to improve the user experience.

7. Security

We protect your data with HTTPS encryption, secure authentication (bcrypt password hashing, JWT tokens), and access controls. API credentials are encrypted at rest.

8. Changes

We may update this policy. Material changes will be communicated via email or in-app notification.

9. Contact

For privacy inquiries: support@routella.app