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Terms of Service

Last updated: March 28, 2026

1. Acceptance of Terms

By accessing or using Routella ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Routella is a delivery management platform that helps businesses organize, optimize, and track deliveries. The Service includes order management, route optimization, driver coordination, customer notifications, and analytics.

3. Account Responsibilities

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws.
  • Upload or transmit malicious code, viruses, or harmful data.
  • Attempt to gain unauthorized access to the Service or its infrastructure.
  • Interfere with or disrupt the Service or servers connected to the Service.
  • Use the Service to send unsolicited messages or spam through notification channels.
  • Resell or redistribute the Service without written permission.

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You retain ownership of your data. By using the Service, you grant Routella a limited license to process your data solely for the purpose of providing the Service.

6. Intellectual Property

The Service, including its design, code, features, and branding, is the property of Routella and is protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

7. Subscriptions and Payments

  • Certain features require a paid subscription (Basic, Pro, or Enterprise plan).
  • Payments are processed through Shopify Billing. You agree to Shopify's terms when subscribing.
  • Subscriptions renew automatically unless cancelled before the renewal date.
  • Refunds are handled on a case-by-case basis. Contact us for refund requests.

8. Limitation of Liability

To the maximum extent permitted by law, Routella shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Routella does not guarantee uninterrupted or error-free operation of the Service. Our total liability for any claim shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

9. Termination

  • You may terminate your account at any time through your account settings or by contacting us.
  • We may suspend or terminate your access if you violate these Terms or engage in harmful conduct.
  • Upon termination, your right to use the Service ceases immediately. You may request export of your data within 30 days of termination.

10. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Tel Aviv, Israel.

12. Contact

For questions about these Terms: support@routella.app