Help CenterGetting set up

Connect your store (Shopify, WooCommerce, Wix & more)

This guide walks a non-technical shop owner through connecting their online store (Shopify, WooCommerce, Wix, and many more) to Routella, so new orders flow in automatically and you can dispatch and route deliveries from one screen.

What it is

Connecting your store is the one-time setup that links the place where customers buy (your Shopify, WooCommerce, Wix, BigCommerce, Magento, Ecwid, PrestaShop, Squarespace, Salesforce, Monday.com, Zoho, Priority, SAP, or even a custom system) to Routella. Once linked, the orders that need delivering show up in Routella by themselves. You do this on the Integrations page. If you sell on Shopify, there is nothing to type at all: installing Routella from the Shopify App Store hooks it up for you. For every other store, you paste a few login keys (small secret codes your store gives out so apps can read your orders), press a button, and you are done. There is also a "Manual Store" option for businesses that do not sell online and just want to add deliveries by hand inside Routella.

Why it matters

When your store is connected, you stop copying orders by hand. New deliverable orders arrive in Routella on their own, so nothing gets missed or typed wrong. From there you can group stops into delivery rounds, build the fastest route, assign a driver, and keep your customers updated. In short: less manual work, fewer mistakes, and faster deliveries, all from one place instead of jumping between your store and a notebook or spreadsheet.

Step by step

1
Open the Integrations page
Log in to Routella and go to the Integrations page (from your dashboard menu). This is where every connected store lives. If nothing is connected yet, you will see a friendly empty screen inviting you to add one.
2
Shopify users: you are likely already done
If you sell on Shopify, you do not type anything here. Installing Routella from the Shopify App Store connects your store automatically. Just check the Integrations page; your Shopify store should already appear as a connected card. The rest of these steps are for non-Shopify stores.
3
Start adding a store
Click the add button (labeled Add Manual Store). A window opens. Inside it you'll see two choices: a Manual Store (for running a brand entirely inside Routella, with no online shop to link) and, under 'Or connect a platform', a grid of logos for WooCommerce, Wix, BigCommerce, Magento, Ecwid, PrestaShop, Squarespace, Salesforce, Monday.com, Zoho CRM, Priority, SAP, and Custom API. Pick the one that matches your store.
4
Get your store's keys
Each platform asks for a few items, like a Website URL plus a couple of secret codes (for WooCommerce: Website URL, Consumer Key, and Consumer Secret; these are access codes your store creates so an app can read its orders). On the form there is a link that says 'How do I get these credentials?' It opens the platform's own official instructions in a new tab, so you can follow their steps to create and copy those codes.
5
Fill in the form
Give the connection a friendly Name or Label (anything that helps you recognize it, like 'Main shop'), then paste each key into its matching box. Secret codes show up as dots for privacy, which is normal. Double-check there are no extra spaces before or after what you pasted.
6
Test and connect
Press the Test & Connect button. Routella immediately reaches out to your store to make sure the keys work. If everything is right, you'll see 'Connection successful!' and the window closes by itself. If something is off, it shows a short error message so you can fix the key or URL and try again.
7
Confirm it's live
Back on the Integrations page, your store now shows as a card. A green dot means the link is healthy (a red dot means it needs attention). You can press 'Test connection' on that card anytime to recheck it, or 'Delete' to remove it. Your deliverable orders will now start flowing into Routella.

Tips

Use the 'How do I get these credentials?' link on the form. It jumps straight to your platform's own help page for making the secret codes, so you don't have to hunt for it.
For Squarespace, the API key must have both Read and Write permission. A read-only key will pass the first test but later fail when Routella tries to mark an order as fulfilled.
Paste carefully. Most failed connections are just a small typo, an extra space, or the wrong website address (use the full address starting with https://). If the test fails, re-copy the key and try once more.
No online store? Choose Manual Store, give it a name, and you can add deliveries by hand inside Routella, no keys needed.

Common questions

I'm on Shopify, why don't I see a place to type my store address?

On purpose. Routella connects your Shopify store automatically when you install it from the Shopify App Store, so there's nothing to type. Just check the Integrations page; your store should already be listed.

Is it safe to paste my secret keys into Routella?

Yes. The keys are stored privately and shown as dots so others can't read them over your shoulder. Routella only uses them to read the orders that need delivering and to update their status. You can delete the connection at any time from its card.

What if the connection test fails?

You'll see a short error. It's almost always a small mistake: a typo in a key, an extra space, the wrong website address, or a key without enough permission. Re-copy the key, use the 'How do I get these credentials?' link to double-check the steps, and press Test & Connect again.