Help CenterGetting set up

Connect your store (Shopify, Toast, WooCommerce & more)

This guide walks a non-technical shop or restaurant owner through connecting Shopify, Toast, WooCommerce, Wix, and many more systems to Routella, so delivery orders flow in automatically and can be routed from one screen.

What it is

Connecting your store is the one-time setup that links the place where your orders live to Routella — whether that's an online store (Shopify, WooCommerce, Wix, BigCommerce, Magento, Ecwid, PrestaShop, Squarespace, Salla, Zid), a till / point-of-sale (Toast, Square, Clover, Lightspeed, Loyverse, Foodics), an inventory or accounting system (Zoho Inventory, Katana, Cin7 Core, Unleashed, inFlow, Veeqo, Odoo, Qoyod, Tiny, Bling, QuickBooks, Xero), a CRM or ERP (Salesforce, Monday.com, Zoho, Priority, SAP), or even a custom system. Once linked, the orders that need delivering show up in Routella by themselves. You do this on the Integrations page. If you sell on Shopify, there is nothing to type at all: installing Routella from the Shopify App Store hooks it up for you. For every other store, you paste the access details that system gives you and press a test button. There is also a "Manual Store" option for businesses that want to add deliveries by hand inside Routella.

Why it matters

When your store is connected, you stop copying orders by hand. New deliverable orders arrive in Routella on their own, so nothing gets missed or typed wrong. From there you can group stops into delivery rounds, build the fastest route, assign a driver, and keep your customers updated. In short: less manual work, fewer mistakes, and faster deliveries, all from one place instead of jumping between your store and a notebook or spreadsheet.

Step by step

1
Open the Integrations page
Log in to Routella and go to the Integrations page (from your dashboard menu). This is where every connected store lives. If nothing is connected yet, you will see a friendly empty screen inviting you to add one.
2
Shopify users: you are likely already done
If you sell on Shopify, you do not type anything here. Installing Routella from the Shopify App Store connects your store automatically. Just check the Integrations page; your Shopify store should already appear as a connected card. The rest of these steps are for non-Shopify stores.
3
Start adding a store
Click Connect a store. A window opens with a searchable list. It covers online stores (WooCommerce, Wix, BigCommerce, Magento, Ecwid, PrestaShop, Squarespace, Salla, Zid), restaurant and point-of-sale systems (Toast, Square, Clover, Lightspeed, Loyverse, Foodics), inventory and accounting systems, business systems, Custom API, Webhook / Zapier, and a Manual Store. Pick the one that matches where your orders live.
4
Get your store's keys
Each platform asks for a few items, like a Website URL plus a couple of secret codes (for WooCommerce: Website URL, Consumer Key, and Consumer Secret; these are access codes your store creates so an app can read its orders). On the form there is a link that says 'How do I get these credentials?' It opens the platform's own official instructions in a new tab, so you can follow their steps to create and copy those codes.
5
Fill in the form
Give the connection a friendly Name or Label (anything that helps you recognize it, like 'Main shop'), then paste each key into its matching box. Secret codes show up as dots for privacy, which is normal. Double-check there are no extra spaces before or after what you pasted.
6
Test and connect
Press Test & Connect. Routella reaches out to the chosen system and checks the access details. If everything is right, the same window shows a success panel and the next useful step. If something is off, it shows a short error message so you can fix the key, permission, ID, or URL and try again.
7
Confirm it's live
Back on the Integrations page, your store now shows as a card. A green dot means the link is healthy; a red or amber card explains what needs attention. Use Check connection to recheck access, Manage or Update credentials to change it, and Disconnect to stop future imports. Orders already imported stay on your board.

Tips

Use the 'How do I get these credentials?' link on the form. It jumps straight to your platform's own help page for making the secret codes, so you don't have to hunt for it.
For Squarespace, the API key must have both Read and Write permission. A read-only key will pass the first test but later fail when Routella tries to mark an order as fulfilled.
Paste carefully. Most failed connections are just a small typo, an extra space, or the wrong website address (use the full address starting with https://). If the test fails, re-copy the key and try once more.
No online store? Choose Manual Store, give it a name, and you can add deliveries by hand inside Routella, no keys needed.

Common questions

I'm on Shopify, why don't I see a place to type my store address?

On purpose. Routella connects your Shopify store automatically when you install it from the Shopify App Store, so there's nothing to type. Just check the Integrations page; your store should already be listed.

Why is Shopify asking me to approve updated fulfillment access?

If Shopify shows this approval, accept it so Routella can read the current fulfillment state for orders assigned to your own locations or another fulfillment service. Routella sends a delivery completion back only when Shopify says that exact fulfillment action is available. It does not override work that Shopify keeps under another fulfillment service; that work stays open for review instead.

Is it safe to paste my secret keys into Routella?

Yes. Secret keys and tokens are encrypted and shown as dots so others can't read them over your shoulder. Routella uses them only for the connected store. Some platforms can receive a delivery-status update when their official API supports it; Toast Standard API access stays read-only unless Toast grants the separate write permission and you switch it on. You can disconnect from the store card at any time.

What if the connection test fails?

You'll see a short error. It's almost always a small mistake: a typo in a key, an extra space, the wrong website address, or a key without enough permission. Re-copy the key, use the 'How do I get these credentials?' link to double-check the steps, and press Test & Connect again.