Clear, step-by-step guides for everything in Routella — from connecting your store to dispatching drivers and keeping customers updated.
This guide walks a non-technical shop owner through connecting their online store (Shopify, WooCommerce, Wix, and many more) to Routella, so new orders flow in automatically and you can dispatch and route deliveries from one screen.
Read guideThis guide shows a small-business owner three easy ways to get deliveries into Routella -- connecting an online store, typing one in by hand, or uploading a spreadsheet -- and then how to find, sort, edit, and clean up those orders before sending drivers out.
Read guideThis guide walks you through adding a single delivery by hand in Routella, for the times an order didn't come in from one of your connected stores. By the end you'll have a delivery ready to route and assign to a driver.
Read guideThis guide walks you through adding your delivery drivers and your vehicles in Routella, so the app knows who delivers and what they drive when it plans routes.
Read guideThis guide walks a small-business owner through adding every place they ship from in Routella, and choosing the one main location that your delivery routes start from and your map centers on.
Read guideThis guide shows you how to save addresses you use again and again in Routella, so you can reuse them instantly instead of retyping them every time.
Read guideThis guide shows you how to set up delivery zones in Routella — the map areas you deliver to — so your orders sort themselves by neighborhood and your drivers and warehouses get matched to the right deliveries.
Read guideThis guide walks you through picking the orders you want to deliver, letting Routella sort them into the smartest driving order, and saving them as one delivery round with a link you can hand to your driver.
Read guideThis guide shows a small-business owner how to use Routella's Smart Assignment screen to match each waiting order to the best driver, either one-by-one or all the good matches at once.
Read guideThis guide shows you how to print delivery labels for the orders in a saved round, so each package has a clean sticker with the customer's name, address, order number, and a barcode.
Read guideThis guide shows a small-business owner or dispatcher how to collect signed and photographed proof that each order was actually delivered, so every drop-off has a record you can show a customer later.
Read guideThis guide shows you how to give each customer a private "track my delivery" web page that updates on its own, so they always know where their order is and when it will arrive.
Read guideThis guide shows a small-business owner how to set up automatic delivery update messages to customers over WhatsApp, text message (SMS), and email in Routella — connecting the channels, turning on the right messages, and checking they actually went out.
Read guideThis guide shows a small-business owner how to turn on Routella's automatic delivery messages, so customers get texted or emailed at the right moments (order accepted, on the way, delivered, and more) without anyone hitting send by hand.
Read guideThis guide shows a small-business owner how to use Routella's COD (cash-on-delivery) wallet to track the cash each driver collects on deliveries, mark that cash as handed in (deposited), and see which customers are blocked from paying with cash.
Read guideThis guide walks a small-business owner through picking a Routella plan, starting the free trial, and topping up usage features (route stops and WhatsApp messages) with non-expiring prepaid packs — all in plain language.
Read guideThis guide shows a business owner how to invite teammates to Routella and give each one the right level of access, so the people who pack orders, assign drivers, or just watch the board each see only what they need.
Read guideThis guide shows you how to open Routella's Driver Achievements page, read each driver's scorecard, and use the rankings to spot your best drivers and coach the rest.
Read guideThis guide shows a small-business owner or dispatcher how to open Routella's Reports & Analytics page, pick a date range, and read the six headline numbers and five detail tabs to see how deliveries are really going.
Read guideThis guide shows you how to automatically ask your customers for a star rating after their delivery arrives, and where to read all the reviews you collect.
Read guideThis guide shows a small-business owner how to set Routella's display language, switch between light and dark looks, set country/units/time format, and put their own logo and brand colors on the customer tracking page and shipping labels.
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