Help Center

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Clear, step-by-step guides for everything in Routella — from connecting your store to dispatching drivers and keeping customers updated.

Getting set up

Connect your store (Shopify, Toast, WooCommerce & more)

This guide walks a non-technical shop or restaurant owner through connecting Shopify, Toast, WooCommerce, Wix, and many more systems to Routella, so delivery orders flow in automatically and can be routed from one screen.

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Connect Toast POS delivery orders

Connect one Toast restaurant location to Routella, import Delivery orders automatically, and see whether the signed webhook and five-minute backup check are working.

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Import & manage your orders

This guide shows a small-business owner three easy ways to get deliveries into Routella -- connecting an online store, typing one in by hand, or uploading a spreadsheet -- and then how to find, sort, edit, and clean up those orders before sending drivers out.

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Add a manual order

This guide walks you through adding a single delivery by hand in Routella, for the times an order didn't come in from one of your connected stores. By the end you'll have a delivery ready to route and assign to a driver.

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Add drivers & vehicles

This guide walks you through adding your delivery drivers and your vehicles in Routella, so the app knows who delivers and what they drive when it plans routes.

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Set your warehouses & pickup points

This guide walks a small-business owner through adding every place they ship from in Routella, and choosing the one main location that your delivery routes start from and your map centers on.

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Save frequent locations

This guide shows where to save the addresses you use again and again, so new orders and routes can reuse them instead of you retyping them.

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Create delivery areas

This guide shows you how to set up delivery areas in Routella — the parts of the map you deliver to — so your orders sort themselves by neighborhood and your drivers and warehouses get matched to the right deliveries.

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Running deliveries

Build & optimize a delivery round

This guide walks you through picking the orders you want to deliver, letting Routella sort them into the smartest driving order, and saving them as one delivery round with a link you can hand to your driver.

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Assign orders automatically

This guide shows you how Routella hands orders to drivers by delivery area, either one area at a time on the board or the whole day at once with Autopilot.

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Print route labels

This guide shows you how to print delivery labels for the orders in a saved round, so each package has a clean sticker with the customer's name, address, order number, and a barcode.

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Print a saved route sheet

This guide shows you how to turn a saved delivery route into a clear A4 or Letter route sheet for a driver, or save the same sheet as a PDF.

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Capture proof of delivery

This guide shows a small-business owner or dispatcher how to collect signed and photographed proof that each order was actually delivered. Photos saved through the current driver and picker pages go to Routella's private cloud first; for an exact Shopify or other supported connected order, Routella can also copy one to that same outside order.

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Your customers

Live tracking links for customers

This guide shows you how to give each customer a private "track my delivery" web page that updates on its own, so they always know where their order is and when it will arrive.

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Customer messaging (WhatsApp, SMS, email)

This guide shows a small-business owner how to set up automatic delivery update messages to customers over WhatsApp, text message (SMS), and email in Routella — connecting the channels, turning on the right messages, and checking they actually went out.

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Set up automatic notifications

This guide shows a small-business owner how to turn on Routella's automatic delivery messages, so customers get texted or emailed at the right moments (order accepted, on the way, delivered, and more) without anyone hitting send by hand.

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Keep a list of regular customers

Regular customers are the people and businesses you deliver to again and again. Save their address once, set a repeating plan, and each delivery date is planned for you.

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Team & insights

Team roles & permissions

Keep a team list and record intended responsibilities. Team sign-ins and invitations are not live yet.

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Driver scoreboard

This guide shows you how to open the Driver scoreboard, read each driver's results, and use the ranking to spot your best drivers and coach the rest.

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Reports & analytics

This guide shows a small-business owner or dispatcher how to open Routella's Reports & Analytics page, pick a date range, and read the six headline numbers and five detail tabs to see how deliveries are really going.

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Collect customer reviews

This guide shows you how to automatically ask your customers to review you on Google after their delivery arrives, and where those reviews show up.

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Settings, language & branding

This guide shows a small-business owner how to set Routella's display language, switch between light and dark looks, set country/units/time format, and put their own logo and brand colors on the customer tracking page and shipping labels.

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Still stuck?

Our team is happy to help. Email or WhatsApp us and a real person will get back to you.