Help Center

How can we help?

Clear, step-by-step guides for everything in Routella — from connecting your store to dispatching drivers and keeping customers updated.

Getting set up

Apply to the Florida delivery marketplace

This guide shows Florida businesses and independent drivers where to start a Routella Partners application, what the Jacksonville and Tampa choice pages save, and what applying does and does not unlock.

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Connect your store (Shopify, Toast, WooCommerce & more)

This guide walks a non-technical shop or restaurant owner through connecting Shopify, Toast, WooCommerce, Wix, and many more systems to Routella, so delivery orders flow in automatically and can be routed from one screen.

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Connect Toast POS delivery orders

Connect one Toast restaurant location to Routella, import Delivery orders automatically, and see whether the signed webhook and five-minute backup check are working.

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Import & manage your orders

This guide shows a small-business owner three easy ways to get deliveries into Routella -- connecting an online store, typing one in by hand, or uploading a spreadsheet -- and then how to find, sort, edit, and clean up those orders before sending drivers out.

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Add a manual order

This guide walks you through adding a single delivery by hand in Routella, for the times an order didn't come in from one of your connected stores. By the end you'll have a delivery ready to route and assign to a driver.

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Add drivers & vehicles

This guide walks you through adding your delivery drivers and your vehicles in Routella, so the app knows who delivers and what they drive when it plans routes.

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Set your warehouses & pickup points

This guide walks a small-business owner through adding every place they ship from in Routella, and choosing the one main location that your delivery routes start from and your map centers on.

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Save frequent locations

This guide shows you how to save addresses you use again and again in Routella, so you can reuse them instantly instead of retyping them every time.

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Create delivery zones

This guide shows you how to set up delivery zones in Routella — the map areas you deliver to — so your orders sort themselves by neighborhood and your drivers and warehouses get matched to the right deliveries.

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Running deliveries

Use the Routella Partners business workspace

This guide shows a business how Inbox, Products, the customer request page, recurring delivery offers, Delivery Days, Operations, driver offers, practical stop instructions, returns, and issue rooms fit together without silently booking or publishing anything.

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Build & optimize a delivery round

This guide walks you through picking the orders you want to deliver, letting Routella sort them into the smartest driving order, and saving them as one delivery round with a link you can hand to your driver.

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Auto-dispatch & smart dispatch

This guide shows a small-business owner how to use Routella's Smart Assignment screen to match each waiting order to the best driver, either one-by-one or all the good matches at once.

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Print round labels

This guide shows you how to print delivery labels for the orders in a saved round, so each package has a clean sticker with the customer's name, address, order number, and a barcode.

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Print a saved route sheet

This guide shows you how to turn a saved delivery route into a clear A4 or Letter route sheet for a driver, or save the same sheet as a PDF.

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Capture proof of delivery

This guide shows a small-business owner or dispatcher how to collect signed and photographed proof that each order was actually delivered, so every drop-off has a record you can show a customer later.

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Your customers

Live tracking links for customers

This guide shows you how to give each customer a private "track my delivery" web page that updates on its own, so they always know where their order is and when it will arrive.

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Customer messaging (WhatsApp, SMS, email)

This guide shows a small-business owner how to set up automatic delivery update messages to customers over WhatsApp, text message (SMS), and email in Routella — connecting the channels, turning on the right messages, and checking they actually went out.

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Set up automatic notifications

This guide shows a small-business owner how to turn on Routella's automatic delivery messages, so customers get texted or emailed at the right moments (order accepted, on the way, delivered, and more) without anyone hitting send by hand.

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Team & insights

Team roles & permissions

Keep a team list and record intended responsibilities. Team sign-ins and invitations are not live yet.

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Driver scorecards

This guide shows you how to open Routella's Driver Achievements page, read each driver's scorecard, and use the rankings to spot your best drivers and coach the rest.

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Reports & analytics

This guide shows a small-business owner or dispatcher how to open Routella's Reports & Analytics page, pick a date range, and read the six headline numbers and five detail tabs to see how deliveries are really going.

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Collect customer reviews

This guide shows you how to automatically ask your customers for a star rating after their delivery arrives, and where to read all the reviews you collect.

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Settings, language & branding

This guide shows a small-business owner how to set Routella's display language, switch between light and dark looks, set country/units/time format, and put their own logo and brand colors on the customer tracking page and shipping labels.

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Still stuck?

Our team is happy to help. Email or WhatsApp us and a real person will get back to you.