Cash on delivery (COD) wallet

What it is

The COD wallet is one screen in Routella that keeps an eye on the cash your drivers collect when customers pay at the door. "COD" just means "cash on delivery" — the customer pays your driver in cash instead of paying online. Routella adds up that cash per driver, shows you how much each one still owes you (cash they collected but haven't handed back yet), and lets you tick it off as "deposited" once they give it to you. It also keeps a short list of customers who keep refusing or returning cash orders, so you can stop offering them cash next time.

Why it matters

When customers pay in cash, that money sits in your driver's pocket until they hand it back to you — and it is very easy to lose track of who owes what. The COD wallet turns that guesswork into a clear running total per driver, so you always know how much cash is still out on the road. You can settle up with a driver in one tap instead of counting receipts, and you get an early warning about repeat problem customers before they cost you another failed delivery. Less money slipping through the cracks, fewer arguments at hand-in time, and a clean record of what was collected.

Step by step

1. 1
   Open the COD wallet

   From your dashboard menu, find and click the "COD Wallet" link. This opens the cash-on-delivery screen. You need to be logged in; if you are not, Routella will send you to the login page first.
2. 2
   Make sure your orders are set to cash

   An order only shows up here when its payment method is set to "Cash on Delivery" — the option you pick when creating or editing a manual order. If a driver's cash order is missing from this screen, go back to that order and check the payment method is cash, not online.
3. 3
   Read the top summary cards

   Across the top you'll see five numbers: "Total COD" (all cash for the chosen period), "Deposited" (cash already handed back to you), "Pending Deposit" (cash still owed to you), "Active Drivers" (drivers with cash this period), and "Blocked Customers" (people barred from paying cash). These give you the whole picture at a glance.
4. 4
   Pick the time window you care about

   Use the day buttons near the top — 7, 14, 30, or 90 days — to choose how far back to look. The screen reloads to show only cash orders from that stretch of time, so you can review just this week or the whole quarter.
5. 5
   Check each driver's wallet

   In the "Driver Wallet" table, every driver gets a row showing how many orders they had, how much cash they collected, how much they've already deposited, and how much they're still "Waiting" to hand in. A red "Waiting" amount means that driver is still holding your cash. Note: cash only counts as collected once the order is marked delivered (fulfilled).
6. 6
   Settle up when a driver hands you the cash

   When a driver gives you their cash, find their row and use the action that marks their pending cash as deposited. This ticks off all of that driver's delivered-and-still-owed cash orders at once, moves the money from "Waiting" to "Deposited," and stamps today's date. A small message confirms how many orders were marked.
7. 7
   Settle one order at a time when needed

   If a driver only hands in part of their cash, use the "Details" action on their row to open a list of their individual orders. Each delivered order that hasn't been deposited has its own "Mark as Deposited" button, so you can tick off exactly the ones they actually paid back.
8. 8
   Watch the blocked-customers list

   On the right, the "COD Blocked Customers" panel lists people who have had three or more returns or refusals on cash orders. Routella blocks these customers from cash automatically. Use this as a heads-up to ask such customers to pay online before you send a driver out to them again.

Tips

• Cash only shows as "collected" after an order is marked delivered. If a driver's cash looks lower than you expect, check whether those orders have actually been marked fulfilled yet — undelivered cash orders sit as "Pending" and don't count toward what they owe.
• Always mark cash as deposited the moment a driver hands it back. That keeps the "Pending Deposit" total honest, so the number on screen always matches the real cash still out with your drivers.
• If two different drivers happen to share the same name, Routella keeps their cash separate to be safe — so settle each driver using their own row rather than assuming one tap covers both.
• The blocked-customers list is automatic and based on three or more returns/refusals. You don't add people to it by hand; treat it as a warning signal and switch those customers to online payment.

Common questions

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