Cash on delivery (COD) wallet

What it is

Cash on delivery is one page in Routella that keeps an eye on the cash your drivers collect when customers pay at the door. "COD" just means "cash on delivery" — the customer pays your driver in cash instead of paying online. Routella adds up that cash per driver, shows how much each one still holds (cash they collected but haven't handed in yet), and lets you mark it "deposited" once they give it to you. It also lists customers with three or more failed cash deliveries, so you can ask them to pay online next time.

Why it matters

When customers pay in cash, that money sits in your driver's pocket until they hand it back to you — and it is very easy to lose track of who owes what. The COD wallet turns that guesswork into a clear running total per driver, so you always know how much cash is still out on the road. You can settle up with a driver in one tap instead of counting receipts, and you get an early warning about repeat problem customers before they cost you another failed delivery. Less money slipping through the cracks, fewer arguments at hand-in time, and a clean record of what was collected.

Step by step

1. 1
   Open the COD wallet

   Open the menu and choose Business → Cash on delivery. You need to be signed in; if you are not, Routella sends you to the sign-in page first.
2. 2
   Make sure your orders are set to cash

   An order only shows up here when its payment method is set to "Cash on Delivery" — the option you pick when creating or editing a manual order. If a driver's cash order is missing from this screen, go back to that order and check the payment method is cash, not online.
3. 3
   Read the top summary cards

   The top card, "Cash not yet banked", shows the cash that is not in your hands yet for the chosen period, split into "Deposited", "Collected, not handed in" (cash a driver collected and still holds) and "On the road" (cash orders not delivered yet). The line under it says how many drivers have cash to hand in.
4. 4
   Pick the time window you care about

   Use the period buttons at the top — 7, 30 or 90 days, or All — to choose which orders count. The page counts cash orders by the day they were created, so an older order that was paid today shows under a longer period or All.
5. 5
   Check each driver's wallet

   Under "Driver wallets" every driver has a row with their cash orders: what they collected and still hold ("Collected, not handed in"), what is still on the road, and what is already deposited. Cash counts as collected once the order is marked delivered.
6. 6
   Settle up when a driver hands you the cash

   When a driver gives you their cash, press "Settle" on their row, check the amount in the box, then "Confirm deposit". Only the amount shown moves; cash from orders created before the period stays out unless you tick "Settle everything". A message confirms how many orders were marked, and you can undo it from "Recent deposits" for 24 hours.
7. 7
   Settle one order at a time when needed

   If a driver hands in only part of their cash, open "Details" on their row to see their orders. Each order that was collected and not handed in has its own "Mark deposited" button, and a deposited order has an "Undo" button beside it.
8. 8
   Watch the COD risk list

   On the right, the "COD risk customers" panel lists people who have had three or more returns or refusals on cash orders. Routella does not block their cash orders by itself. Use this as a heads-up to ask such customers to pay online before you send a driver out to them again.

Tips

• Cash only counts as collected after an order is marked delivered. If a driver's cash looks lower than you expect, check whether those orders have been marked delivered — cash orders not delivered yet show as "On the road" and don't count toward what they hold.
• Mark cash as deposited the moment a driver hands it back. That keeps "Collected, not handed in" honest, so the number on screen matches the real cash still with your drivers.
• If two different drivers happen to share the same name, Routella keeps their cash separate to be safe — so settle each driver using their own row rather than assuming one tap covers both.
• The COD risk list fills itself from three or more returns/refusals. You don't add people to it by hand; treat it as a warning signal and switch those customers to online payment.

Common questions

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