Create delivery zones

What it is

A delivery zone is a piece of the map that you mark as "we deliver here." You give it a name and a color, then choose one of three shapes: Search area finds a city, district, or region and adds its boundary; Radius draws a circle around one spot; Draw traces a custom outline from points on the map. Once a zone exists, every order that lands inside it gets tagged with that zone, so your work is grouped by area instead of one long messy list.

Why it matters

When your deliveries are sorted by area, your day gets calmer. You can see at a glance how many orders are stacking up in each part of town, hand a whole neighborhood to one driver, and stop sending people on zig-zag trips across the city. If you run more than one shop or warehouse, zones also decide which location an order is fulfilled from — Routella sends each order to the nearest store you picked for that zone — so packing and routing line up automatically instead of by guesswork.

Step by step

1. 1
   Open the Delivery Zones page and start a new one

   Go to the Delivery Zones page in Routella. Find the action that starts a new zone (the one labeled for adding a new zone). A form opens at the top of the screen, ready for you to fill in.
2. 2
   Give the zone a name and a color

   Type a clear name you'll recognize later, like 'Downtown' or 'North Side' (a name is required — you can't save without one). Then tap one of the colored dots to color-code the zone. Each zone should have its own color so they're easy to tell apart on the map; if you tap a color another zone already uses, Routella warns you. You can also tap the plus circle to mix your own custom color.
3. 3
   Choose how you want to shape the zone

   Pick one of the three tabs. Search area is best when you know the city, district, or region name. Radius is best for 'we deliver this far from our store.' Draw is best when you need to follow your own boundary. If a place search cannot load, Routella keeps the text you typed and shows Try again.
4. 4
   Draw the zone on the map

   For Search area: type at least part of the place name and choose one result; Routella finishes loading the boundary before Save becomes available. For Radius: search for or tap a center point and set a distance above zero. For Draw: tap the button to start drawing, then add at least 3 points on the map to outline the area.
5. 5
   Add a branch or store and pick warehouses (optional)

   If this zone is served by a specific shop, type its name and address in the Branch / Warehouse fields. If your account has two or more warehouses, you'll also see buttons to choose which warehouses serve this zone — orders in this zone are then fulfilled from the nearest one you picked. If you pick none, those orders go to your main warehouse. With only one warehouse, Routella attaches it for you automatically.
6. 6
   Save the zone

   Tap the save button once. While an address or area is still loading, the button says Finishing address and stays unavailable. While the zone is saving, Routella blocks a second save and shows its progress. If anything required is missing, it marks the exact field. A network or server problem leaves the zone on screen and offers Try again; a successful save is shown only after Routella confirms it.
7. 7
   Review, edit, or remove your zones

   Each saved zone shows as a card with its color stripe, type, and details. Use the pencil button on a card to reopen and change a zone, or the trash button to delete it. If you try to close a zone with unsaved changes, Routella asks before discarding them. Opening Customers from the zone flow temporarily hides the editor but keeps the unfinished zone so you can return to it. If you have several warehouses, a filter at the top of the list lets you show only the zones tied to one of them.

Tips

• Keep zones from overlapping too much. If two zones cover the same street, an order could be hard to place cleanly. Tidy, side-by-side areas sort the most reliably.
• Use a different color for every zone. It makes the map readable at a glance and Routella will even warn you when a color is already taken.
• Start simple with Search area when a named boundary is available, or Radius when you want one clear distance around a point. Use Draw when you need your own outline.
• Wait for the selected address or boundary to finish loading before saving. Routella keeps Save unavailable during that short step so it cannot store a half-finished shape.

Common questions

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