Driver scorecards

What it is

Driver Achievements is a friendly scoreboard for your delivery team. For each driver, Routella adds up the deliveries they completed, how often they arrived on time, their customer star ratings, and how far they drove, then turns all of that into one easy number called a "score" (a single point total that lets you compare drivers at a glance). It builds itself automatically from deliveries you already complete in Routella, so there's nothing to fill in by hand. You'll see a top-three winners podium, a full ranking table, and fun reward badges (small icons like a trophy or a clock that a driver earns for hitting a milestone).

Why it matters

When you run your own deliveries, it's hard to know who's really pulling their weight and who needs a little help. This page answers that in a few seconds. You can see who delivers the most, who is the most reliably on time, and who customers love, all in one place. That makes it easy to praise your strongest drivers, gently coach the ones who are slipping, and make fair decisions about hours, routes, or bonuses, based on real numbers instead of a gut feeling.

Step by step

1. 1
   Open the Driver Achievements page

   There is no menu button for this page yet, so you reach it by web address. While you are logged in, go to your Routella address followed by /gamification (for example, routella.app/gamification). The page is titled "Driver Achievements." If you are signed out, Routella will ask you to log in first.
2. 2
   Pick the time period you want to look at

   Near the top right there is a dropdown (a small menu that opens when you click it) for the time range. Choose Last 7, 14, 30, or 90 days. The whole page instantly recalculates to show only deliveries from that window, so use a short range to check recent weeks and a longer range to judge overall habits.
3. 3
   Read the five summary cards at the top

   The row of cards gives you the big picture for the period you chose: Lead Driver (your current number one), Average Score (the team's typical score), Total Deliveries (all completed drop-offs), On Time Rate (the share of deliveries that arrived in time), and Active Drivers (how many drivers actually delivered in this period).
4. 4
   Check the winners podium

   Below the cards, your top three drivers appear as larger highlighted cards, marked 1, 2, and 3 with gold, silver, and bronze colors. Each card shows that driver's points, deliveries, on-time percentage, star rating, and any badges they earned. This is your quick "who's winning" view.
5. 5
   Scan the full ranking table

   Under the podium is the complete ranking of every driver who made at least one delivery in the period. Columns show rank, driver name, deliveries, on-time percent, star rating, kilometers driven, score, badge icons, and a trend arrow. The on-time number is color-coded: green is strong (90% or higher), orange is okay, and red means it needs attention. Drivers with no deliveries in the period are simply left off the list.
6. 6
   Open a single driver's scorecard

   Click or tap any driver, on the podium or in the table, to open a popup with their full details: deliveries, on-time rate, rating, score, kilometers, and their trend (Ascending, Stable, or Inactive). If they've earned any badges, each one is listed with a short note explaining what it's for. Close the popup by clicking the X, the Close button, or the dark area around it.
7. 7
   Return to your dashboard when done

   Use the "Back" button at the top right to go straight back to your main Routella dashboard and carry on with dispatching.

Tips

• The score is built automatically from real deliveries, so you never type anything in. Roughly, each completed delivery, being on time, a high star rating, and distance driven all push the number up. You can't edit a score by hand; you change it by completing more and better deliveries.
• "On time" means the delivery was finished by the end of its promised time window. If a stop had no time window and no estimated time, Routella counts it as on time, so on-time rates can look very high for drivers whose stops rarely have a set deadline.
• When a customer hasn't left a rating, Routella treats that delivery as a full 5 stars. So a driver showing 5 stars may simply have little customer feedback yet, not necessarily perfect reviews. Read ratings alongside deliveries, not on their own.
• Badges are earned milestones, not settings: a clock for 95%+ on time (with at least 10 deliveries), a star for a 4.8+ rating, a runner for 1000+ km, plus Veteran and Centurion for 50 and 100 deliveries. They appear on their own once a driver crosses the line.

Common questions

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