Help CenterRunning deliveries

Build & optimize a delivery round

This guide walks you through picking the orders you want to deliver, letting Routella sort them into the smartest driving order, and saving them as one delivery round with a link you can hand to your driver.

What it is

A "delivery round" is simply one driver's trip for the day: a list of stops, in the best order, starting from where they pick up the goods. You build it right on your dashboard. You tick the orders you want, tell Routella where the driver starts and when they leave, and Routella draws the route on the map and figures out the smartest order to visit each stop so the trip is as short as possible. When you save it, Routella gives you a shareable delivery link to send to your driver, plus an arrival time for every stop.

Why it matters

Sorting stops by hand is slow and easy to get wrong, and a bad order means wasted fuel, longer days, and customers waiting. Routella does the sorting for you in seconds, even taking rush-hour traffic into account, so your driver covers fewer miles and gets home sooner. You also get a clear arrival time for each customer, which means fewer "where is my order?" calls and a smoother day for whoever is running dispatch.

Step by step

1
Open your orders list and pick the ones for this trip
On the dashboard you'll see your orders in the side list. Tick (select) each order you want in this round. As you select an order, a numbered pin drops on the map so you can see where every stop is. To grab a whole batch at once, use the "Select all" button at the top of the list, and "Clear" if you want to start the selection over. The counter shows how many orders are currently selected.
2
Set who delivers, where they start, and when they leave
Find the "Round setup" card. It shows three things you can change: Driver (who's doing the trip), From (the pickup point the route starts from — your shop or warehouse), and Departure (the date and time the driver leaves). Tap the card to edit any of these. The departure time matters because Routella uses the hour of day to allow for rush-hour traffic, so set it to when the driver will actually head out.
3
Let Routella find the smartest stop order
As soon as you've selected stops and set a starting point, Routella automatically works out the best order to visit them (shortest, traffic-aware trip) and draws the driving line on the map. You don't press anything for this — it just happens and updates whenever you add or remove a stop. The stops get renumbered in the order the driver should follow.
4
Check the route summary — total time, distance, and each stop's arrival time
Above the route you'll see a summary: when the driver departs, when they'll arrive at the end, the number of stops, and the total drive time and distance. Each stop also gets an estimated arrival time. "Unloading time per stop" (how long the driver spends dropping off at each address) is built into these times — you can tap it to change it, and every arrival time updates to match.
5
Adjust the stop order by hand if you need to
Routella's order is a starting point, not a cage. If you know a certain customer must be first or last, drag a stop up or down in the list to put it where you want (this works by touch on mobile too). Routella keeps your manual order and recalculates the arrival times around it. Leave it alone if you're happy with the automatic order.
6
Save the round and get the driver's link
When the round looks right, use the "Save Round Deliveries" button. It opens the Route Settings so you can confirm the driver, start point, and time one last time, then saves the round. Routella creates a delivery link for that round — a web page your driver opens on their phone showing every stop in order with the map, addresses, and arrival times. Share that link with your driver and they're ready to roll.

Tips

Set the departure time to when the driver really leaves, not just "now." Routella allows for rush-hour traffic by the hour, so an honest start time gives you honest arrival times.
If a stop has no pin on the map, its address probably didn't get located (geocoded) properly. Fix or confirm that address first, or the stop can't be added to the route.
Selecting the same set of orders again updates the round you already made instead of creating a duplicate, so you can safely tweak a round and re-save it.
The automatic order is traffic-smart, but you're the boss — drag any stop where it needs to be for time windows, fragile items, or a VIP customer.

Common questions

Do I have to put the stops in order myself?

No. Routella sorts them into the shortest, traffic-aware order automatically the moment you select stops and set a starting point. You only step in if you want to override a specific stop, which you do by dragging it up or down.

How does my driver see the round?

When you save the round, Routella makes a delivery link — a phone-friendly web page listing every stop in order with the map, addresses, and arrival times. You send that link to your driver; they don't need an account or an app to open it.

Can I change a round after I've saved it?

Yes. Add or remove orders, change the driver or departure time, or drag stops to reorder, then save again. Because the same orders map back to the same round, your changes update the existing round rather than making a second copy.