Delivery tracking software your customers can follow
Every customer gets their own tracking page: the delivery day, an arrival time, the driver's name and a map. You see every driver on one map. Fewer calls asking where the order is.
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Free plan, no credit card. Paid plans offer a 14-day trial for eligible new customers (card required). Month-to-month billing.
A sample with made-up orders. Opens in a new tab, no sign-up.
Features
A tracking page for every customer
Their first name, the delivery day, an arrival time, the driver's name, a map and what they ordered. No app and no login.
An arrival time that stays honest
Each customer sees their own arrival time, not the start of the whole route, and it updates as the driver works through the day.
Every driver on one map
See where every driver is right now, on one map.
Updates sent for you
Turn on the messages you want (accepted, on the way, arriving soon, delivered) and each one carries the tracking link.
How Routella compares
Everything most delivery software does — without the per-driver bill, the app installs, or the trial clock.
| Feature | Routella | Typical delivery software |
|---|---|---|
| Pricing | One flat price for your whole team — no per-driver fees | Per driver or per vehicle — your bill grows with every driver you add |
| Driver setup | Drivers open a link — nothing to install | Every driver downloads and signs into an app |
| Customer updates | WhatsApp and email, plus SMS in 100+ countries — auto-translated | Often SMS or email only |
| Languages | Live tracking in 195 languages, RTL included | English-first |
What your customer sees
One link opens a page made for that customer: a greeting with their first name, the delivery day and their own arrival time, the driver's name, a map, and the items they ordered. They can call your shop or leave a note for the driver from the same page. It opens in any phone browser, in the customer's own language, with no app and no password.
What you control
In Settings you choose what the page shows: the products, the arrival time, the map, and whether the customer sees the driver moving. Each link is private to one customer, so nobody sees another customer's address or order. On paid plans the page carries your logo and colors. Read more in live delivery tracking and ETAs and how to cut "where is my order?" messages.
Frequently asked questions
What is delivery tracking software?
Delivery tracking software shows where a delivery is and when it will arrive. Routella gives each customer a live tracking page for their own order, and gives you one map with every driver on it.
How does the customer get the tracking link?
Inside your automatic delivery messages. Email works on every plan. WhatsApp is on the paid plans. SMS works on the paid plans from a prepaid wallet in over 100 countries, but not yet in the US, the UK or Canada.
Can customers see the driver on a live map?
Yes, if you turn on "Share driver's live location with customers". The customer then sees the driver moving during their own delivery. With it off they still get their tracking page, their arrival time and the route progress.
Can a customer see other people's deliveries?
No. Each link shows personal details only for that customer's own delivery. Other customers' names, addresses, phone numbers and orders are never sent to the page.
Do customers or drivers need an app?
No. The customer opens a link in their phone browser. The driver works from a link too, with nothing to install.
Can the tracking page show my brand?
Yes. On paid plans the tracking page carries your business name, logo and colors.
Is there a free plan?
Yes. Free is $0/month with no credit card for 1 driver, 50 orders, and 5 routes a month. Paid plans are a flat $79 (Pro, unlimited drivers) and $29 (Growth, up to 5 drivers).
How it works
Save the day's route
When you save a route, Routella makes a private tracking page for every customer on it.
The customer gets the link
It goes out inside your delivery message: by email, by WhatsApp on paid plans, or by SMS where it is available.
Everyone can see where it is
The customer sees their arrival time and a map. You see all your drivers on one map.
Flat pricing, no per-stop fees
Start free. Upgrade only when you outgrow it.
1 driver, 50 orders & 5 routes a month. No credit card.
5 drivers, 1,000 orders, unlimited routes & integrations.
Unlimited drivers, orders & routes, plus shared WhatsApp.
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No credit card. Run your real deliveries today.