Proof of delivery app — a photo and a signature on every drop
Your drivers open a link on their own phone. At the door they take a photo, and the customer signs on the screen. The proof is saved with that order, so "I never got it" is settled in seconds. Nothing to install.
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Free plan, no credit card. Paid plans offer a 14-day trial for eligible new customers (card required). Month-to-month billing.
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Features
A photo at the door
On each order the driver taps Take a photo, or picks one from the phone's gallery. The photo is saved with that exact order.
A signature on the screen
The customer signs with a finger on the driver's phone. A messy one can be cleared and signed again.
Required when you say so
Two switches in Settings make a photo or a signature required. With one on, the driver cannot mark the order delivered without it.
Works when the signal drops
Photos and signatures wait on the phone and are sent when the internet is back.
How Routella compares
Everything most delivery software does — without the per-driver bill, the app installs, or the trial clock.
| Feature | Routella | Typical delivery software |
|---|---|---|
| Pricing | One flat price for your whole team — no per-driver fees | Per driver or per vehicle — your bill grows with every driver you add |
| Getting started | Free plan available — no card, no time limit | Credit card required before you can start |
| Driver setup | Drivers open a link — nothing to install | Every driver downloads and signs into an app |
How proof of delivery works in Routella
You plan the day's route and send it to your driver as a link. On their phone the driver sees each stop and its order. At the door they tap Take a photo, and if you want a signature the customer signs with a finger on the screen. Both are saved with that order, so when someone says "I never got my order" you open it and show the proof.
You decide how strict it is. Two switches in Settings make a photo or a signature required, and with a switch on the driver cannot mark the order delivered until it is saved. If the signal drops, the proof waits on the phone and is sent when the internet returns. For an order that came from Shopify, Routella also copies the photo to that order in your store. The proof of delivery guide covers what to capture and when.
Frequently asked questions
What is electronic proof of delivery (ePOD)?
Electronic proof of delivery is a digital record that an order reached the customer: usually a photo at the door, a signature, or both, saved with the order. It replaces paper delivery notes and settles "I never got it" disputes quickly.
Do drivers need to install an app?
No. The driver opens the delivery link you send on their own phone. The camera and signature buttons work right inside that page.
Can I make a photo or a signature mandatory?
Yes. Turn on "Requires proof photo" or "Requires digital signature" in Settings. With a switch on, the driver cannot mark the order delivered until that proof is saved, and Routella tells them what is missing.
Where is the proof kept?
With the order in Routella, in private storage. You find it on the delivered order and under Routes, History. For an order from a connected Shopify store, Routella also copies the photo to that order in Shopify.
Does it work without a signal?
Yes. Photos and signatures that cannot be sent wait on the driver's phone and upload when the internet returns. The driver sees Saved once they have reached Routella.
Is proof of delivery on the free plan?
Yes. Photo and signature capture are on every plan, including the free $0 plan (1 driver, 50 orders and 5 routes a month, no credit card).
How it works
Send the driver a link
The driver opens the route on their own phone. No app and no login.
A photo and a signature at the door
The driver takes a photo, and the customer signs with a finger on the screen.
The proof is saved with the order
Open any delivered order to see its photo and signature.
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